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Research Report

The State of Services for Industrial Equipment Manufacturers: 2018

Services is the Big IoT Opportunity

In this report, TSIA focuses on the core capabilities that services organizations of industrial equipment manufacturers will need to embrace to succeed in 2018 and beyond, including:

  • Creating new revenue streams and protecting the traditional ones.
  • Smart, connected products that offer new opportunities to service customers.
  • Facing new challenges in the age of IoT as the importance of support and maintenance contracts increases.
  • The strategic adoption of the service strategy is ongoing to create service offers for smart, connected products.
This year, even with strong economic fundamentals, there is ongoing pressure on revenues and margins, which will increase the need to transform from a product-centric business to a services led model. Services organizations will need to push this transition, which means a strong cultural change for product companies. Equipment companies need to work on building or acquiring the required capabilities based on a strategic plan.

Download this report, distribute it among your executive team, and determine which capabilities are clearly becoming mission-critical for the future success of your company.

Authored By:

Harald Kopp

Director Research, Industrial Services, TSIA

Publish Date: March 2, 2018

TSIA provides thought leadership to help you strategize for where you're going to take the organization, combined with excellent research and common sense practical applications to help you deliver results in the current term.

Bill Steenburgh, SVP Global Services, Pitney Bowes

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