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Research Report

The State of Service Revenue Generation: 2021

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"The pandemic has given rise to renewed energy in operationalizing and productizing services that can be provided remotely." 

The year 2021 promises to be a dynamic year for offer management, customer success, and renewal management professionals. Mega-trends continue to push on-premise, product-centric business models to XaaS, and demands to generate services revenue have never been higher.

This 2021 "State of Service Revenue Generation" paper outlines key trends impacting these business leaders.


Download your copy today!

Authored By:

Jack Johnson

Vice President, Service Revenue Generation, TSIA

Hal Stanley

Director, Service Offer Portfolio Research, TSIA

Publish Date: February 9, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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