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Research Report

The State of Professional Services: 2022

By analyzing the professional services industry changes and drivers, this “State of Professional Services” report covers the likely outlook for professional services trends in 2022. 

For technology companies in 2022, building an end-to-end digital customer experience (DCX) is the overarching theme and will be for some time in the future. Integrally involved in this DCX transformation will be your professional services organization.

In this “State of Professional Services” report, we will:

  • Provide an overview of professional services trends 2022.
  • List the top business challenges faced by professional services organizations.
  • Cover the key professional services concepts to help tech companies overcome “digital hesitation” and embrace “digital acceleration.”
  • Cover the ways TSIA can help you in this journey.

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

Authored By:

Bo DiMuccio

Distinguished Vice President, Professional Services Research and TSIA Advisory Delivery, TSIA

Publish Date: January 20, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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