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Research Report

The State of Professional Services: 2021

Professional Services organizations will find themselves being key drivers of services growth and success.

As we review the past remarkable year, consider current industry trends, and survey the landscape for the upcoming year, we can confidently say that the state of professional services in 2021 is strong. 

The need for the professional services function to define and maximize its role in the customer journey, and to accelerate customer time to value, will only increase this year and for the foreseeable future. 

For that very reason, we focus this report on how similar and different Services Engine companies (selling technology as an asset) and XaaS/SaaS Engine companies (selling technology as a service) are from the perspective of adoption of key professional services practices and core capabilities. 

Download this report to get insight into:

  • Professional services trends and hot topics
  • Overall professional services profiles for XaaS/SaaS and XaaA
  • The maturity matrix and distribution for professional services
  • Key practices and capabilities
  • Professional services KPIs and metrics

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

Download your copy today!

Authored By:

Bo Di Muccio

Distinguished VP, Professional Services Research and TSIA Advisory Delivery, TSIA

Publish Date: March 23, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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