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As we review the past remarkable year, consider current industry trends, and survey the landscape for the upcoming year, we can confidently say that the state of professional services in 2021 is strong.
The need for the professional services function to define and maximize its role in the customer journey, and to accelerate customer time to value, will only increase this year and for the foreseeable future.
For that very reason, we focus this report on how similar and different Services Engine companies (selling technology as an asset) and XaaS/SaaS Engine companies (selling technology as a service) are from the perspective of adoption of key professional services practices and core capabilities.
Download this report to get insight into:
Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.
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Distinguished VP, Professional Services Research and TSIA Advisory Delivery, TSIA
Publish Date: March 23, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.