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Research Report

The State of Professional Services: 2020

"Industry transformation surfaces fundamental PS questions"

Industry disruptions continue to impact professional services in multiple ways, including the very charters, business models, and organizational structures of PS functions within tech firms.

In this year’s "State of Professional Services" report, we discuss these impacts and how they’re currently affecting PS practices and performance, how PS leaders should seek to adapt and thrive, as well as:

  • General trends in the professional services industry.
  • Top business challenges that PS organizations will continue to face in 2020.
  • Key benchmark data including market rates, revenue, and utilization benchmarks.
  • Key professional services metrics. 
  • Professional services charter trends.


Authored By:

Bo Di Muccio

Distinguished Vice President, Professional Service Research, TSIA

Publish Date: March 17, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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