"The State of Professional Services" is an annual report providing an overall snapshot of the professional services discipline based upon benchmarking data and the hottest topics/trends of 2019. It looks at this year's key Business Challenges (BCs) and the service capabilities needed to effectively address them as well as upcoming planned research.
Again this year, industry disruptions are continuing to impact technology professional services (PS) in multiple ways, including the very charters, business models, and organizational structures of professional services functions within tech firms. Therefore, the nature of these impacts, how they are currently affecting PS practices and performance, and how PS leaders should seek to adapt and thrive amidst all the changes taking place are the main subjects of this paper.
Distinguished Vice President, Professional Service Research, TSIA
Publish Date: March 7, 2019
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