Research Report

The State of Managed Services and XaaS: 2019

Traditional CapEx models are giving way to recurring OpEx-driven, services-led models.

At TSIA, we are most definitely seeing a tectonic shift happening in the tech industry away from transactional to contractual, service-centric relationships. 

We recently developed an organizational assessment of capabilities required to be successful in XaaS, and roughly 90% of those capabilities are shared with managed services capabilities.

In this annual “The State of Managed Services” report, we touch on:

  • Market performance and metrics to measure
  • Macro market forces
  • Trends within the MS organization
  • 2019 top challenges for MS providers

Mastering managed services capabilities not only drives profitable growth, it deepens customer relationships and protects the future financial viability of the business by contributing predictable, recurring revenue streams.

Download your copy of the report to get a pulse on the current managed services landscape.

Authored By:

George Humphrey

Vice President Managed Services Research, TSIA

Publish Date: March 11, 2019

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