Research Report

The State of Managed Services and XaaS: 2019

We recently developed an organizational assessment of capabilities required to be successful in XaaS, and roughly 90% of those capabilities are shared with managed services capabilities.

In our annual “State of” papers, we identify major trends in each TSIA service discipline, analyzing the evolution of key metrics and the development of key service capabilities. If you have read any of our previous “State of Managed Services” papers, you may have noticed something different in the title of this year’s paper. Yes, XaaS is directly related to our research on the managed services segment of the market. At TSIA, we are most definitely seeing a tectonic shift happening in the tech industry away from transactional, product-centric relationships with customers, to contractual, service-centric relationships. What many companies fail to understand is that the “S” in XaaS actually stands for “service” and what services are required in an as-a-service model to drive profitable growth. We recently developed an organizational assessment of capabilities required to be successful in XaaS, and roughly 90% of those capabilities are shared with managed services capabilities. Another way of saying this is that the key capabilities outlined in the TSIA managed services research are directly applicable to your XaaS business—or your transformation to becoming a successful XaaS provider.

Authored By:

George Humphrey

Vice President Managed Services Research, TSIA

Publish Date: March 11, 2019

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