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Research Report

The State of Managed Services: 2022

One of the biggest trends we’re seeing in managed services is the digital operations evolution.

TSIA is seeing a rapid acceleration of digital transformation trends across our entire membership community. This is creating the perfect storm for managed services providers, who are quickly learning how crucial it is to digitize all processes across the business.

Digital managed services are highly scalable, highly standardized offerings that not only reduce cost and risk in technology operations, they also provide deep business insights to the customer that they themselves are not able to understand on their own.

This annual report focuses on the top issues facing managed services executives, provides guidance on how to overcome the top business challenges of the last year, and forecasts for the current year:
  • Managed services growth KPIs.
  • Recurring revenue retention KPIs.
  • Core profitability KPIs to use.
  • Capabilities required for a digital managed services business.

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

This is a must-read for any managed services professional!

Authored By:

George Humphrey

Vice President and Managing Director, Service and Delivery Research and Advisory, TSIA

Publish Date: January 13, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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