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Research Report

The State of Managed Services: 2021

What Does a Successful Managed Services Provider Look Like?

Over the past eight years, TSIA has benchmarked over 135 managed services organizations in detail, collecting data on the organizational capabilities—people, processes, and technologies—that really move the needle on improving financial performance and operational excellence.

In short - We know what a successful managed services provider looks like.

In this report, we discuss the following:

  • Top managed services provider business challenges
  • What a successful MSP looks like (the "Have’s")
  • What a struggling MSP looks like (the "Have nots")
  • Managed services success indicators
  • Managed services KPIs and metrics to measure success
  • Managed services capabilities that make the difference between success and failure
  • Where your MSP stands against competition (managed services benchmarking)
  • Ways to move towards success

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

Download the report today.

Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: February 23, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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