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Research Report

The State of Managed Services: 2021

While managed services has been growing in the double digits for the last several years, the revenue mix for managed services offers has changed drastically

As managed services continues to be one of the fastest growing areas of technology services, that growth has been reserved for the “haves,” which represent about half of the organizations we’ve benchmarked, while the “have-nots” (some with many of the same organizational capabilities) are struggling. What exactly are the differences between the “haves” and the “have nots?” If you are in the “have nots” group, first, how do you know you are in that camp, and second, if you are, what can you do to change that

This report answers these questions and examines in detail what separates the “haves” from the “have nots,” and why. 


Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: February 23, 2021

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