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Research Report

The State of Managed Services: 2020

“Remember that after a crisis has subsided, people will remember those that were there to help them during trying times.”

In our annual “State of” papers, we identify major trends in managed services organizations, analyzing the evolution of key metrics and the development of key service capabilities. As it has done with virtually every organization around the globe, COVID-19 has disrupted our best-laid plans.

Managed services businesses are learning the best ways to respond to this new challenge on a daily basis. Now more than ever, you need to know how to respond to the new business challenges that arise as the economy slows and the technology industry changes. TSIA is committed to helping you and your team navigate these challenges.

In this paper, we provide early insight into how companies are responding to this crisis, offer a wealth of resources available to you right now to help navigate the near-term, and provide some insights into how COVID-19 may impact managed services business less severely than other technology services practices. 


Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: April 3, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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