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This is the 7th year that TSIA has published a "State of Knowledge Management" report. Over that time, knowledge management has expanded from a support services-centric practice to an enterprise-wide set of processes and technologies. This report, based on the findings of TSIA’s 2020 Knowledge Management Survey, will explore how knowledge management (KM) programs and culture are maturing, as well as focusing on new areas embracing KM, in particular the product sales team.With the technology industry transforming due to cloud computing and digital influences, as well as far reaching implications of the pandemic, companies must understand a path forward to embrace and encourage knowledge sharing and collaboration across the enterprise, which will boost employee productivity and lower customer effort at every point of the quote-to-cash cycle.
Distinguished Vice President, Technology Research, TSIA
Publish Date: October 15, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.