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Research Report

The State of Knowledge Management: 2020

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This is the 7th year that TSIA has published a "State of Knowledge Management" report. Over that time, knowledge management has expanded from a support services-centric practice to an enterprise-wide set of processes and technologies. This report, based on the findings of TSIA’s 2020 Knowledge Management Survey, will explore how knowledge management (KM) programs and culture are maturing, as well as focusing on new areas embracing KM, in particular the product sales team.

With the technology industry transforming due to cloud computing and digital influences, as well as far reaching implications of the pandemic, companies must understand a path forward to embrace and encourage knowledge sharing and collaboration across the enterprise, which will boost employee productivity and lower customer effort at every point of the quote-to-cash cycle.

Authored By:

John Ragsdale

Distinguished Vice President, Technology Research, TSIA

Publish Date: October 15, 2020

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