This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
Research Report
The State of Knowledge Management: 2016
This is the fourth year TSIA Research has conducted a knowledge management best practices survey. Though the topic may be firmly rooted in support services, there is growing interest in knowledge management from most TSIA disciplines. Field services relies on knowledge management to boost productivity and first-visit fix rates. Education services drives online training tools and content, an increasingly important part of customer portal design. Professional services documents lessons learned during projects to assist consultants doing similar projects in the future.
Authored By:
John Ragsdale
VP Research, Technology and Social, TSIA
Publish Date: October 17, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.