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Research Report

The State of Field Services: 2022

This "State of Field Services" report will cover industry trends impacting equipment/hardware manufacturers.

Every company is a technology company today. The ability to digitally capture any product performance attribute with sensors and send the data to low-cost storage in the cloud where it can be analyzed is truly disrupting the business and operating models of multiple industries.

As a result, every equipment manufacturer is riding one of two digital transformation waves: one that is focused on the product and the other that is focused on the customer’s processes.

In this “State of Field Services” report, we will:

  • Provide an overview of industry trends impacting equipment manufacturers.
  • List the top business challenges faced by field services organizations.
  • Discuss the three key concepts to embrace “digital acceleration”: (1) Overcoming “digital hesitation,” (2) emerging trends in digital transformation, (3) the Digital Acceleration Action Plan.
  • List the top field services digital transformation capabilities. 
If your company has equipment on customer premise that you service, this “State of Field Services” report is for you. Download your copy today!

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

 

Authored By:

Vele Galovski

Vice President, Support and Field Services Research, TSIA

Publish Date: February 7, 2022

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