This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

The State of Field Services: 2022

This "State of Field Services" report will cover industry trends impacting equipment/hardware manufacturers.

Every company is a technology company today. The ability to digitally capture any product performance attribute with sensors and send the data to low-cost storage in the cloud where it can be analyzed is truly disrupting the business and operating models of multiple industries.

As a result, every equipment manufacturer is riding one of two digital transformation waves: one that is focused on the product and the other that is focused on the customer’s processes.

In this “State of Field Services” report, we will:

  • Provide an overview of industry trends impacting equipment manufacturers.
  • List the top business challenges faced by field services organizations.
  • Discuss the three key concepts to embrace “digital acceleration”: (1) Overcoming “digital hesitation,” (2) emerging trends in digital transformation, (3) the Digital Acceleration Action Plan.
  • List the top field services digital transformation capabilities. 
If your company has equipment on customer premise that you service, this “State of Field Services” report is for you. Download your copy today!

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.


Authored By:

Vele Galovski

Vice President, Support and Field Services Research, TSIA

Publish Date: February 7, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.