The State of Field Services: 2021

“The State of Field Services: 2021” is an annual report documenting current Field Services trends.

This report combines all of the data that TSIA experts have been collecting from our members in the field services industry. It also includes an overview of the challenges faced by field services organizations and offering a path forward during 2021 and beyond.

For the last nine years, TSIA has called out the significant implications of an ongoing business model disruption for the field services organizations of equipment manufacturers in every industry.

However, in 2020, the underlying digital transformation accelerated beyond expectations. Was the catalyst the “C-suite” of equipment manufacturers, investors, or customers? No. It was the COVID-19 pandemic.

In this annual “State of Field Services” report, we will:

• Provide an overview of Field Services trends.
• List the top business challenges faced by field services organizations.
• Discuss the three strategic imperatives that will drive field services organizations in 2021 and beyond:

1. Accelerating efforts to leverage smart, connected products.
2. Aligning the organization to transform the business model.
3. Developing field service engineers to enable future success.  

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