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Research Report

The State of Field Services: 2018

The tech industry is entering the second phase of a massive transformation.

Traditional hardware and equipment manufacturers and original equipment manufacturers (OEMs) are all struggling with profitable revenue growth. Their historic business model that was based on “Make, Sell, Ship + Attached Service” has either collapsed or is showing signs of duress. With daily customer interfaces, field services organizations can play a key role in the transformation that has to take place.

In this report, TSIA shares the top four warning signs that your business model is being disrupted, as well as key trends that will influence field services organizations in 2018, which include:

  • Optimizing service delivery
  • Generating service revenue commensurate with value created
  • Embracing the remote services continuum
  • Developing a digital transformation strategy

Download your copy of the report today to determine which warning signs and key trends are most important to your business, then decided which capabilities you want to improve on this year. The time to start developing those capabilities is now.

Authored By:

Vele Galovski

Vice President Research, Field Services, TSIA

Publish Date: February 9, 2018

Access to TSIA's wealth of research-validated information and best practices is incredibly valuable in shaping the future direction/strategy of our services business.

Kurt Kuelz, SVP, Global Services, Siemens Product Lifecycle Management

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