Research Report

State of Field Services: 2017

The traditional business model that has been geared to making, selling, and shipping product is under pressure as significant product revenue declines are not being offset by service revenue gains.

As a result of this disruption, we're seeing five trends that are impacting almost every company we interact with.

The State of Field Services 2017 focuses on those trends, which include:

  1. New field service offers bring new demands on the organization.
  2. Being the low-cost provider never goes out of style.
  3. Organizational alignment and convergence: what does field service want to be when it grows up?
  4. Automation is critical to boosting productivity and increasing revenue.
  5. Talent management strategies to drive adoption, expansion, and renewals.

Download your copy of the report today and use it as a guide to help you achieve success in 2017 and beyond.

 
 

Authored By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: February 22, 2017

 

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Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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