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Our annual report providing an overall snapshot of the field services discipline based upon benchmarking data and the hottest topics/trends of 2016. This is presented within the context of our updated Service Optimization Framework and provides this year's key Service Business Challenges and the service capabilities needed to effectively address them.
VP Research, Field Services, TSIA
Publish Date: January 29, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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