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Research Report

The State of Field Services: 2016

This report is for members only

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Our annual report providing an overall snapshot of the field services discipline based upon benchmarking data and the hottest topics/trends of 2016. This is presented within the context of our updated Service Optimization Framework and provides this year's key Service Business Challenges and the service capabilities needed to effectively address them.

Authored By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: January 29, 2016

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