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Our annual report providing an overall snapshot of the field services discipline based upon benchmarking data and the hottest topics/trends of 2016. This is presented within the context of our updated Service Optimization Framework and provides this year's key Service Business Challenges and the service capabilities needed to effectively address them.
VP Research, Field Services, TSIA
Publish Date: January 29, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor
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