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Research Report

The State of Education Services: 2023

This annual report identifies 2023 trends for customer training organizations.

To support corporate transformation in 2023 and beyond, education services (customer training) organizations must acquire three critical capabilities:

  1. Monetize training,
  2. Drive continuous content consumption, and
  3. Foster engagement.

This report discusses these three capabilities and the importance of each in supporting transformation overall.

Download your copy of the 2023 "State of Education Services" today!

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.
 

Authored By:

Maria Manning-Chapman

Distinguished Vice President, Education Services Research, TSIA

Publish Date: January 26, 2023

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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