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Research Report

The State of Education Services: 2022

It is evident that, like basketball, XaaS is a team sport, and, as such, requires teamwork from all functions in the company.

Considering the migration to XaaS models and associated digital transformation, this report reviews various capabilities that education organizations must acquire to support their company’s XaaS initiatives:

  • Digitalize the personalization of learning
  • Review the customer’s digital experience with the education organization
  • Drive value realization 
  • Gather data and share data 

Companies who want to achieve revenue, margin, and profit in XaaS business models must do so by relentlessly focusing on the customer. This relentless focus is only possible when all players on the team are single-minded in how to play the game.

Authored By:

Maria Manning-Chapman

Distinguished Researcher, Education Services Research, TSIA

Publish Date: February 16, 2022

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