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Considering the migration to XaaS models and associated digital transformation, this report reviews various capabilities that education organizations must acquire to support their company’s XaaS initiatives:
Companies who want to achieve revenue, margin, and profit in XaaS business models must do so by relentlessly focusing on the customer. This relentless focus is only possible when all players on the team are single-minded in how to play the game.
Distinguished Researcher, Education Services Research, TSIA
Publish Date: February 16, 2022
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Peg Rodarmel, SVP, Subscription Services, Infor
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