Research Report

The State of Education Services: 2019

"Education services organizations are facing many of the same trends and market challenges as the rest of the technology industry."


The most pressing of these forces is the rapid migration to subscription-based technology-as-a- service (XaaS) models. Historically, customer training has been purchased on a transactional basis, with delivery being tied to an individual or enterprise contract/agreement. Now, access to training is expected to be continuous and on demand. Fortunately, other parts of the company, like support services, have been navigating subscription offers for years.

TSIA's "The State of Education Services" report covers trends in the marketplace and how they impact education organizations.  This 2019 report discusses six key trends and introduces critical capabilities that ES organizations must acquire to ensure continued success. 

Download your copy now to see the latest trends!

Authored By:

Maria Manning-Chapman

Vice President, Education Services Research, TSIA

Publish Date: March 5, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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