Research Report

The State of Education Services: 2018

Key Trends and KPIs Impacting Customer Training and Adoption in 2018

In this annual report you’ll get top trends, practices, and observations on what’s trending in education services (ES) for 2018. We’ll focus on four, interrelated service business challenges:

  • The education services business model
  • Free versus fee education offers
  • Core education services KPIs
  • The role of education services in customer success

The consistency between these items is striking and paints a picture of ES organizations in a state-of-flux. Where the “business of education” has been relatively clear in the past, it’s evident that is no longer the case.

Download the report to better understand how your ES organization should be performing, in light of shifting paradigms, what others are doing, and how you compare.


Authored By:

Maria Manning-Chapman

Vice President Research, Education Services, TSIA

Publish Date: March 13, 2018


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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