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Research Report

The State of Customer Success: 2023

In this report, we explore top trends in customer success and provide expert guidance on where to make customer success investments.

Is your customer success organization ready for 2023? Are you investing in the right customer success capabilities? How are customer success organizations transforming to adapt to the current economic climate?

Download this annual customer success report to get answers to these questions and more. We'll explore the state of customer success organizations across the industry and provide expert guidance to help you understand how your customer success organization is operating and how you can maximize operational efficiencies and increase revenue.

Key takeaways include:

  • Where customer success investments are being made to maximize operational efficiencies and drive revenue.
  • The top three growing trends in customer success.
  • Challenges faced by customer success executives in 2022, and where to focus in 2023.
  • How customer success organizations are transforming.
  • Best practices to help you navigate turbulent fluctuations in the economy.
Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

Get your copy of the "2023 State of Customer Success" report today!


Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Publish Date: January 6, 2023

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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