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Research Report

The State of Customer Success: 2022

In this report, we will explore top issues facing customer success executives and provide guidance on what's trending in customer success.

This annual customer success report takes a look at the state of customer success organizations. It focuses on the top issues facing customer success executives and provides guidance on the top business challenge of the last year and forecasts where the greatest investments are to be made for customer success capabilities and organizations for the current year.

Download the report to get insight into:

  • Three evolving and changing customer success landscapes.
  • Embracing digital for scale, scope, and efficient engagement.
  • Customer success trends.
  • Top 10 customer success member inquiries from 2021.
  • How to avoid digital hesitation in customer success and embrace digital acceleration.

Each year, TSIA's team of research experts puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated trends and best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.

Download your copy of the "2022 State of Customer Success" report today!


Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Publish Date: January 7, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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