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As we look back at the last year, we see a mix of broad growth and investment, but also significant loss in customer success organizations and capabilities.
More than 90% of organizations identified as having a dedicated customer success function in their company. The motions of adoption, expansion, and retention were then, and are now, potentially just as critical as ever before as the customer success community to continuea their work to help their customers achieve business objectives, many having a direct impact on the global COVID-19 pandemic.
Download the report to get insight into:
Vice President, Customer Success Research, TSIA
Senior Director, Customer Success Research, TSIA
Publish Date: February 4, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.