Now is the time to ensure your customer success function has a quantifiable return on investment.
Customer success organizations have ridden the wave of growth as the shift to Technology-as-a-Service continues. The motions of adoption, expansion, and retention are critical during this transition, but many companies still struggle for efficiency.
In this annual report, we will:
- Identify trends within customer success organizations.
- Explore lessons learned from our customer success community.
- Share insight into top issues facing customer success executives.
- Provide guidance on last year's top business challenge, which was, "how to scale customer success capabilities and organizations."