Customer success momentum continues to grow at an unprecedented rate.
In “The State of Customer Success 2018” report, TSIA identifies trends with established customer success organizations and explores lessons learned from the critical first steps of early stage customer success teams.
Download your copy to get TSIA’s recommendations for establishing customer success, as well as data on:
- Renewal, churn, and expansion rates
- CSM compensation
- Customer success organizational structure
- Customer success technology
There are many lessons to be learned from companies that have failed, in some cases multiple times, to establish customer success. Use this report as a guide to achieve success in 2018 and beyond.