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In “The State of Customer Success 2018” report, TSIA identifies trends with established customer success organizations and explores lessons learned from the critical first steps of early stage customer success teams.
Download your copy to get TSIA’s recommendations for establishing customer success, as well as data on:
There are many lessons to be learned from companies that have failed, in some cases multiple times, to establish customer success. Use this report as a guide to achieve success in 2018 and beyond.
Vice President Research, Customer Success, TSIA
Publish Date: February 15, 2018
We look to TSIA for information on industry trends. Access to their insight through research, webinars, and member inquiries helps us determine our path forward and formulate a battle plan for success.
Chris Holm, Director, Customer Success, Ellucian
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.