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Research Report

The State of Customer Success: 2017

As customer success continues its evolution, there are many lessons learned that can be shared across the industry.

Whether you are just starting with your customer success initiatives or are in the middle of building out an organization, there are three common pitfalls we observe that can help us learn from others' missteps.

The State of Customer Success 2017 outlines those pitfalls and how to avoid them, and provides insight into:

  • Trends affecting customer success
  • The top customer success business challenges
  • The customer success technology stack
  • TSIA's 2017 research calendar

Download your copy of the report today and get the guidance you need to plan your 2017 initiatives and optimize your customer success organization.

Authored By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: February 7, 2017

TSIA has helped us overcome many problems and business challenges over and over again.

Patricia Lughezzani, GVP Customer Operations, Marketo

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