Research Report

The State of Customer Success: 2017

As customer success continues its evolution, there are many lessons learned that can be shared across the industry.

Whether you are just starting with your customer success initiatives or are in the middle of building out an organization, there are three common pitfalls we observe that can help us learn from others' missteps.

The State of Customer Success 2017 outlines those pitfalls and how to avoid them, and provides insight into:

  • Trends affecting customer success
  • The top customer success business challenges
  • The customer success technology stack
  • TSIA's 2017 research calendar

Download your copy of the report today and get the guidance you need to plan your 2017 initiatives and optimize your customer success organization.


Authored By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: February 7, 2017


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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