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Research Report

The State of Customer Success: 2015

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This report takes a look at the state of customer success organizations. It focuses on the top issues facing customer success executives and provides guidance on how member companies are continuing to refine the charter of their customer success teams. Included in this report are the most common organization structures, compensation models, charters for adopt, expand, and retain, as well as providing TSIA recommendations for driving the emphasis on customer outcomes to enable true customer success.

 

Authored By:

Judith Platz

VP Research, Support Services, TSIA

Publish Date: March 19, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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