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This publication communicates the common industry practices with respect to the renewal of maintenance and support contracts. Analysis includes common practices in the categories of: sales coverage & organizational structures, sales compensation, pricing, support offerings, renewal cadence and customer consumption.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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