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Research Report

The Role of Service Portfolio Management and the Impact of a Converged Portfolio

This report is for Cross Functional members only

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The quest to build compelling service offers that promote optimal customer outcomes is falling under a new organization known as service portfolio management. 

This publication defines what the core attributes of a service portfolio management team looks like as well as the how they design converged service portfolios.

Authored By:

Jodie Paxton

Vice President, Service Revenue Generation, TSIA

Publish Date: May 28, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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