This paper is authored by TSIA partner, The Waterstone Management Group, with a foreward provided by TSIA's George Humphrey. It highlights the key reasons for the massive ressurgence in the managed services market and key considerations for today's top technology and technology services executives. This document also illustrates a checklist and change program required for ramping up or revitalizing a managed services business. TSIA MS benchmark data points are included.
Senior Director, Research, Managed Services, TSIA
Partner, Waterstone Management Group
Publish Date: November 19, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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