Research Report

The Product Management and Customer Success Handshake

This report is for XaaS Product Management members only

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This data view reports the findings from the "Product Management & Customer Success Handshake" Quick Poll.

The research looked for the presence and impact of key practices such as:

  • Assigned adoption goals
  • Instrumentation to capture consumption and top workflows, and
  • Formal processes of engagement between the functions

Authored By:

Laura Fay

Vice President, XaaS Product Management Research, TSIA

Publish Date: October 7, 2019

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