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Research Report

The Outcome-Based Services Portfolio

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This Service Insight takes a closer look at how the services portfolio of product companies will shift over time to address these challenges. The content in this paper is designed to help companies answer the following questions:
  • What is different about the services we currently offer and the services we need to offer?
  • How can we define the services should be we be developing and deploying to the marketplace?
  • What are the organizational consequences of migrating to these new service offerings?

Authored By:

Thomas Lah

Executive Director, TSIA

J.B. Wood

President and CEO, TSIA

Publish Date: October 21, 2013

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Peg Rodarmel, SVP, Subscription Services, Infor

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