Research Report

The Implications of Consumption Economics for Support and Field Services Businesses

This report is for Field Services members only

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This report is based on the groundbreaking book Consumption Economics: The New Rules of Tech, by J.B. Wood, Todd Hewlin, and Thomas Lah. The book describes the significant shift that is occurring in the services industry in response to the growing worlds of cloud and managed services, and how today's services organizations must completely re-think how they build products, how they drive revenue, and what services they need to offer in order to succeed in this new age of tech.

The focus of this paper looks at the implications Consumption Economics has for support and field services organizations.

Authored By:

Sally Foster

VP Research, Field Services, TSIA

Publish Date: November 24, 2015

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