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The overarching premise of TSIA’s latest book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, is quite simple: The operating models of technology providers are about to be revolutionized.
This report looks at the impact of B4B (business forbusiness) on managed services organizations and the critical capabilities MS executives should focus on establishing or improving to remain competitive in this new environment, specifically:
Senior Director, Research, Managed Services, TSIA
Publish Date: October 21, 2013
TSIA’s evolution of the B4B model has helped validate and drive [our] vision of maximizing lifetime value of our client’s customers by highlighting the benefits of outcome-based, Level 4 relationships that achieve significant business impact.
Ratul Sengupta, VP, Client Engagement, Sutherland Global Services
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.