Research Report

The Impact of B4B on Managed Services

The overarching premise of TSIA’s latest book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, is quite simple: The operating models of technology providers are about to be revolutionized. 

This report looks at the impact of B4B (business forbusiness) on managed services organizations and the critical capabilities MS executives should focus on establishing or improving to remain competitive in this new environment, specifically:

  • Understanding the business outcomes your customers want to achieve by leveraging a managed service provider
  • Establishing a viable and credible financial strategy for a managed services business
  • Establishing outcome-based SLAs
 
 

Authored By:

George Humphrey

Senior Director, Research, Managed Services, TSIA

Publish Date: October 21, 2013

 

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Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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