Research Report

The Impact of B4B on Managed Services

The overarching premise of TSIA’s latest book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, is quite simple: The operating models of technology providers are about to be revolutionized. 

This report looks at the impact of B4B (business forbusiness) on managed services organizations and the critical capabilities MS executives should focus on establishing or improving to remain competitive in this new environment, specifically:

  • Understanding the business outcomes your customers want to achieve by leveraging a managed service provider
  • Establishing a viable and credible financial strategy for a managed services business
  • Establishing outcome-based SLAs
 
 

Authored By:

George Humphrey

Senior Director, Research, Managed Services, TSIA

Publish Date: October 21, 2013

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 

Technology Services Industry Association

The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 

Receive TSIA research, webinar invitations, and more.

 
© Technology Services Industry Association (TSIA). All rights reserved worldwide.