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Research Report

The Future of Technology Professional Services

Trust us, the professional services business model is going to experience massive disruption. 

2022 marks the 20th anniversary of a book titled Building Professional Services: The Siren’s Song (BPS). The book was co-authored by TSIA Executive Director Thomas Lah, based on his experiences building a professional services organization within a product company.

In this paper, we will look back at why Thomas wrote that book as well as:

  • Compare the state of embedded professional services today to 20 years ago.
  • Itemize trends that are disrupting PS organizations.
  • Provide a vision for how professional services organizations will operate in the future.

Authored By:

Thomas Lah

Executive Director and Executive Vice President, TSIA

Bo Di Muccio

Distinguished Vice President, Professional Services Research and Advisory, TSIA

David Young

Publish Date: August 26, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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