Research Report

The Expand Selling Maturity Model

This report is for Expand Selling members only

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This white paper walks you step-by-step through the expand selling journey. It begins with the basic, but not-so-simple, act of taking sales leads with your services touchpoints, which occur 5 to 15 times as often as your sales interactions.

It then looks at the challenges and best practices around scaling those efforts, bringing marketing into the equation. It also talks about the upsell and cross-sell motion, and how great a role your services and customer success teams can play, based on their capabilities and the complexity of the transactions. 

Authored By:

Steve Frost

VP Research, Expand Selling, TSIA

Publish Date: July 11, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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