Research Report

The Education Services Technology Stack

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Technology is incredibly important to education services. Various platforms and applications are required to schedule and plan resources for training classes, create and maintain training content, and deliver education content electronically. TSIA has identified 12 separate application categories recommended for highly productive, scalable, and profitable education services organizations, including core infrastructure technology, productivity tools, and tools to deliver customer training and track customer behavior and sentiment. In this report, TSIA Research defines the recommended technology stack for education services and lists the top-installed vendors in each technology category. Education services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics.

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Peg Rodarmel, SVP, Subscription Services, Infor

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