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“How much revenue did you make last month?” This is a question education services leaders are asked on a regular basis, at least 12 times a year. It is also a question to which they always know the answer. But what about questions like, “How has education services contributed to overall account spend?” or “How has training influenced product adoption and usage?” or “What impact has education had on follow-on product sales?” Sadly, these are much harder questions to answer. Education services has always struggled with its ability to define the total positive impact it has on company results. A recent poll administered to members of TSIA’s Education Services discipline revealed that very few education services organizations actively track economic impact metrics.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.