Research Report

The Economic Impact Analysis: Quantifying the Value of Education Services

This report is for Education Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

“How much revenue did you make last month?” This is a question education services leaders are asked on a regular basis, at least 12 times a year. It is also a question to which they always know the answer. But what about questions like, “How has education services contributed to overall account spend?” or “How has training influenced product adoption and usage?” or “What impact has education had on follow-on product sales?” Sadly, these are much harder questions to answer. Education services has always struggled with its ability to define the total positive impact it has on company results. A recent poll administered to members of TSIA’s Education Services discipline revealed that very few education services organizations actively track economic impact metrics.

Authored By:

Maria Manning-Chapman

Senior Research Director, Education Services, TSIA

Publish Date: April 19, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.