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Research Report

The Digital Operations and Customer Experience Platform

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Digital transformation is not a new phrase. Many companies and organizations have been attempting to digitally transform their businesses for over a decade, yet the overwhelming majority fail.


Data, analytics, ontology, and automation are critical for not just the future success of technology companies, they are crucial for their survival. Digital transformations are hard and until now, there has not been a blueprint and a pragmatic approach.


This paper, also included as an appendix in TSIA's upcoming book, Digital Hesitation, will help lay out the path forward for a successful digital transformation.


Authored By:

George Humphrey

Vice President & Managing Director, Service and Delivery Research and Advisory, TSIA

Publish Date: March 9, 2022

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