Research Report

The Customer Success and Sales Handshake

The pre- to post-sales handshake is a hot topic with TSIA members.

As customer success teams are established and mature, we see that it is key to seed a strong relationship between sales and customer success teams. This is the foundation for a successful customer experience and fosters the continuity needed for a successful renewal.

This Quick Poll was conducted to ascertain common and best practices relative to the interactions between sales and customer success organizations. Download your copy of the findings.
 

Authored By:

Mac Guidera

Director, Customer Success Research, TSIA

Publish Date: February 7, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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