As customer success teams are established and mature, we see that it is key to seed a strong relationship between sales and customer success teams. This is the foundation for a successful customer experience and fosters the continuity needed for a successful renewal.
This Quick Poll was conducted to ascertain common and best practices relative to the interactions between sales and customer success organizations. Download your copy of the findings.
Director, Customer Success Research, TSIA
Publish Date: February 7, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.