Research Report

The Customer Success and Education Services Handshake

A partnership between customer training and customer success organizations results in higher year-over-year product subscription revenue.


A Quick Poll study was conducted to ascertain common and best practices relative to the interactions between education services and customer success organizations. This report highlights the findings of this study. 

Download your copy and share these findings with your team

Authored By:

Maria Manning-Chapman

Vice President, Education Services, TSIA

Phil Nanus

Vice President, Customer Success, TSIA

Publish Date: January 7, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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