The Collaborative Edge: Education Services and Customer Success
Insights from TSIA's 2023 Education Services and Customer Success Handshake Quick Poll
Hannah Yoon
Data Journalist, Industry Insights
February 1, 2024
Overview
The strategic handshake between education services (ES) and customer success (CS) organizations has the potential to significantly shape the overall well-being and trajectory of a company. However, it requires more than a mere overlap of responsibilities, but rather a collaborative bond that extends beyond the confines of individual functions.