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Research Report

The Critical Practices for Migrating Customers to XaaS

This report is for Customer Growth and Renewal members only

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What are successful companies doing to move their customers to XaaS that non-successful companies are not? This paper provides insight into seven critical practices that are actually moving the needle toward XaaS migration success. It digs a level deeper into the details and helps you know what to think about when you start to take on these important motions at your company. Just as importantly, it points out some of the mistakes that we see member companies make when they try to move their existing customers onto their new as-a-service offerings. 

Authored By:

Steve Frost

Vice President and Managing Director, Revenue Research and Advisory, TSIA

Laura Fay

Vice President and Managing Director, Offers Research and Advisory, TSIA

Publish Date: March 8, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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