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People can learn from a variety of sources: YouTube, Google, chat rooms, forums, and from training that is offered from an education services organization. This ease of accessibility to information leads to commoditization, which has implications for revenue-generating education organizations. What must ES organizations do to stave off commoditization and remain relevant to the company as well as to customers? This research identifies best practices from those ES organizations that have successfully reduced the risk of commoditization by creating new, unique, and compelling offerings.
Senior Research Director, Education Services, TSIA
Publish Date: April 11, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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