Customer Growth & Renewal
Framework
Renewal Workflow Segmentation Framework
TSIA’s Recommended Approach for Optimizing Renewal Workflows
Jack Johnson
Jack Johnson
VP, Customer Growth and Renewal Research
October 11, 2023

Overview
To become efficient in managing renewals companies must develop a renewal process in which the batch of business for a fiscal period is segmented into prescriptive “buckets” so that they may be managed with purpose built renewal cadences.
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