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Research Report

2017 Technology Services Heatmap: Adoption Trends Across 42 Categories of Tools

Do you know how your technology infrastructure compares to your industry peers and competitors?

There are 42 categories tracked by TSIA's Global Technology Survey, and this annual report includes the technologies with the highest adoption rates, satisfaction rates, and allocated budget spending.

Here's a sneak peek at the trends to watch in 2017:

  • 60% of survey respondents plan additional investments in CRM in 2017-2018
  • 81% have adopted ITIL-centric issue tracking software for managed services
  • 78% have budgeted for more self-service portal capabilities in the next two years

Download this report and put the Technology Services Heatmap to work for your business.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

​Publish Date: May 1, 2017

Our TSIA membership is a valuable resource. It helps us to stay plugged into the wider industry context, so we ensure we are taking our organization in the right direction.

Jessica Osborn, Director of Onboarding and Adoption, Blackbaud, Inc.

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