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This report provides details on what a standard job description should look like for companies seeking a tech-touch or scaled customer success manager, as seen in the industry. It contains information gleaned from viewing the most current standards and trends in the technology industry and the alignment of these positions specific to customer success organizations. This position description is designed to help TSIA members get a fast start on the development of their actual job description. The following items are reviewed:
Senior Manager, Customer Success Research, TSIA
Director, Customer Success Research, TSIA
Publish Date: July 6, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.