Support Services ROI

Support service channels are shifting as consumption economics progresses and customer preferences change. Are you intentionally shifting your support service channels? Do you understand the net impact on costs, and do you have reasonable expectations for each channel? Use our benchmark-validated Support Services ROI Calculator to map out your support channel mix for the next six months in order to minimize total incident cost across phone, email, chat, web, and self-service.


Authored By:

Jeremy DalleTezze

Senior Director Research, Data Analytics, TSIA

Publish Date: December 21, 2016


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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