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Research Report

Successfully Navigating the Changing Priorities of Professional Services

This report explores the topic of professional services and customer success charter convergence.

The professional services charter is rapidly becoming more customer-success oriented. This is something that has to be navigated and managed, partly because it naturally involves organizational convergence, especially regarding customer success. All of this is exacerbated in tough economic times.

This report offers a summary of a panel conducted at the fall 2022 TSIA World: Envision conference, bringing together three prominent professional services leaders to discuss their thoughts and prescriptions.

 

Authored By:

Bo DiMuccio

Distinguished Vice President, Professional Services Research and Advisory, TSIA

Brian Hodges

President and Co-Founder, nCloud Integrators

Publish Date: February 6, 2023

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Peg Rodarmel, SVP, Subscription Services, Infor

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