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Research Report

Slides | The Impact of COVID19 on Managed Services

TSW Live! Managed Services Session

The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers.

In this session, Jeff Connolly, TSIA’s Senior Director, Managed Services Research, answers the following important questions:

  • How are Managed Services providers performing against that promise?
  • How are they adapting and succeeding?
  • How is customer demand changing and evolving?
  • What are the core capabilities that effective Managed Services providers rely on to not only survive, but thrive, during this crisis?

He also provides specific guidance and recommendations to Managed Services leaders during these challenging times and shares some of the latest data from TSIA’s Rapid Research Response initiative.

Authored By:

Jeff Connolly

Senior Director Managed Services Research, TSIA

Publish Date: May 7, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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